A Little Bit About Me
In my recent role as an IT Specialist | .NET Developer, I provided remote and on-site IT support across multiple locations, achieving a 90% first-contact resolution rate for technical issues. I monitored, administered, and maintained an IT infrastructure of 250+ devices, optimizing security and performance. Collaborating with cross-functional teams, I designed and deployed 6+ full-stack business systems, streamlining workflows and enhancing operational efficiency.
Additionally, I have experience building cloud-based solutions, including a metadata storage pipeline in AWS with automated workflows for data integration. I’ve also developed dynamic dashboards and reporting tools to provide actionable insights for business decision-making.
My background includes providing IT support, maintaining IT infrastructure, developing business systems, administering databases, and delivering data analytics solutions. I combine strong collaboration and problem-solving skills to align IT solutions with business needs and drive impactful results.
Core Competencies
Youness DIMNA
IT Infrastructure, IT Support, and Information Systems Specialist
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🛠️ Information Systems Specialist
Analyze business needs and develop tailored information systems and business applications to improve operational efficiency and service delivery.
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🖥️ IT Support & Troubleshooting
Provide remote and in-person IT support across multiple locations, troubleshoot complex hardware, software, and network issues.
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📊 Data Analytics & Reporting
Create dynamic dashboards with Power BI and Tableau and program reporting desktop applications for data-driven decisions.
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🗂️ Database Management & ETL Workflows
Design, deploy, and maintain relational and NoSQL databases to ensure scalable systems and optimized performance in on-premises and cloud environments. Execute ETL workflows for efficient data integration and processing.
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☁️ Cloud Computing & Agile Collaboration
Leverage AWS and hybrid cloud environments to deliver scalable IT solutions. Collaborate using Agile methodologies to ensure timely, high-quality project delivery.
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🌐 Bilingual
Fluent in English, French, and Arabic, ensuring effective communication in diverse, multicultural professional environments.
📧 Email: younes.dimna@gmail.com
📞 Phone: (+1) 403-427-6411
🔗 LinkedIn: Link
Work Experience
Independent Projects
IT Specialist | .NET Developer
IT Project Coordinator
Aug 2024 - Present | Calgary, Canada
Apr 2022 - Aug 2024 | Calgary, Canada
Sep 2021 – Dec 2021 | Calgary, Canada
Provided IT support services to small businesses and independent users, troubleshooting and resolving technical issues to ensure seamless system performance. Developed dynamic Power BI dashboards by integrating data from SQL Server, Excel, and various other data sources. Built and launched a website, www.informationsystemsdeveloper.com, to showcase technical skills, portfolio projects, education, and innovative IT solutions. Currently working on a project basis with Outlier.ai, training AI models, while seeking a full-time position to drive impactful results and support IT operations.
I delivered IT support across multiple locations, resolving hardware, software, and network issues with a 90% first-contact resolution rate. I monitored, administered, and maintained a 250+ device infrastructure, including servers, desktops, laptops, printers, networking equipment, and mobile devices (Android and iOS), ensuring seamless operations. In addition to maintaining existing systems, I developed 6+ business systems for manufacturing environment to automate workflows, enhance operational efficiency, and address evolving needs. I collaborated with IT service providers to integrate new technologies and optimize performance. Additionally, I developed robust databases and advanced reporting tools, empowering teams with actionable insights through interactive dashboards. My approach combined technical expertise and strategic guidance, ensuring scalable solutions and sustained business growth.
Collaborated with clients, and developers to gather and analyze business requirements. Designed detailed process maps, development scopes, and timelines to streamline project execution. Coordinated cross-functional tasks to ensure alignment between client expectations and project objectives. Proactively resolved development challenges, managed change orders, and optimized communication channels to maintain project timelines and deliver successful solutions.
Full-Stack Developer (Internship)
Logistics Operations Associate
Audio-Visual Project Manager
May 2021 – Aug 2021 | Calgary, Canada
Oct 2012 – May 2019 | Calgary, Canada
Jul 2007 – Dec 2011 | Safi, Morocco
Developed a cloud-based metadata storage pipeline using AWS services, including S3, Lambda Functions, and DynamoDB, to enhance system scalability and performance. Built and optimized data pipelines for efficient JSON processing and reliable storage solutions. Automated workflows with Lambda to dynamically update database tables, ensuring seamless data integration. Contributed to team workflows through daily Scrum meetings and GitHub version control.
Coordinated logistics operations, including shipping, receiving, and inventory control, ensuring timely and accurate order fulfillment. Improved inventory processes using ERP systems to track stock levels, manage orders, and generate detailed reports. Documented and updated SOPs to streamline workflows and ensure compliance with organizational standards. Collaborated with cross-functional teams to optimize shipping schedules and enhance communication, reducing errors by 20%.
Managed the CCTV project lifecycle, ensuring alignment with client requirements and on-time delivery. Trained and led teams to operate and maintain CCTV systems, ensuring 24/7 operational reliability and seamless performance. Provided IT support and troubleshooting for computers, servers, network infrastructure, and integrated security systems. Designed and implemented traffic management systems using Visual Basic 6.0 and MS Access. Delivered tailored solutions that improved security, enhanced operational efficiency, and ensured stakeholder satisfaction.
As an experienced IT Support Specialist, Business Systems Analyst, and developer of enterprise applications, databases, and data analytics solutions, I deliver efficient, reliable results tailored to organizational needs. Let’s work together—Contact me today.