Professional Skills

Bilingual EN / FR

I specialize in providing high-quality IT support, streamlining and automating business operations through tailored desktop applications development, developing and managing databases from needs analysis to ongoing maintenance, programming dynamic analytics dashboards and reporting tools, and leveraging cloud computing technologies. Committed to delivering impactful results, I thrive on learning and adapting to new technologies to address evolving business challenges.

Information Technology Support

Provide remote and in-person IT support, ensuring seamless operations across multiple locations by resolving hardware, software, and network issues efficiently, with a focus on system security and data integrity.

Set up, configure, and maintain IT equipment, including desktops, laptops, mobile devices, printers, and scanners.

Support Windows operating systems, iOS, and Android platforms, ensuring smooth functionality across all devices.

Manage enterprise networks, including routers, switches, firewalls, Ethernet connections, and wireless access points, ensuring secure and reliable connectivity.

Administer user accounts, access permissions, and group policies through Active Directory and Microsoft 365 Admin Center.

Reimage and reset computers to streamline employee onboarding and offboarding.

Troubleshoot and resolve technical issues with business tools, including Microsoft 365 (Teams, SharePoint, Office apps), Dynamics 365, Zoom, Slack, Google Workspace (Docs, Sheets, Slides), and enterprise applications.

Monitor and maintain IT systems, proactively identifying and resolving issues using tools such as Sophos, Bitdefender, and other industry-standard antivirus solutions to minimize downtime and enhance productivity.

Collaborate with IT vendors to escalate and resolve complex technical issues efficiently.

Handle hardware infrastructure, including servers, backup devices, and critical enterprise components.

With a proven ability to adapt quickly to new tools and technologies, I am committed to delivering impactful support that meets the IT needs of dynamic organizations.

IT Support

Database Development and Administration

Develop comprehensive database solutions, spanning requirements gathering, design, deployment, maintenance, and administration. Enhance and secure database performance through scalable, reliable, and optimized systems tailored to business needs.

End-to-End Database Solutions: Develop, deploy, and manage databases across platforms, including SQL Server, MySQL, PostgreSQL, MariaDB, MongoDB, MS Access, and AWS RDS.

Database Performance Optimization: Improve performance through indexing, query tuning, resource management, and advanced troubleshooting to minimize bottlenecks.

Data Security and Compliance: Implement robust security measures to protect sensitive information and ensure adherence to industry standards and regulations.

Cloud and Hybrid Environments: Administer cloud databases like AWS RDS and adapt seamlessly to new platforms for flexible, hybrid deployment models.

ETL Workflows and Data Integration: Design and execute ETL workflows to integrate data from diverse sources, such as SQL Server, MySQL, and cloud environments, supporting advanced analytics and reporting.

Collaborative Development: Partner with cross-functional teams to design and manage database schemas aligned with enterprise objectives and workflows.

Lifecycle Management: Maintain client-server databases by overseeing backups, recovery, user access, and scalability to ensure integrity and uptime.

Reporting and Automation: Use SQL queries, stored procedures, and triggers to streamline data operations and support automated reporting solutions.

Knowledge Sharing: Document database processes and provide team training to enhance operational efficiency and ensure best practices.

Database Design and Management

Data Analytics and Reporting Solutions

Transform complex raw data into actionable insights through dynamic dashboards and customized reporting tools, empowering businesses to make informed decisions and achieve strategic objectives.

Interactive Dashboards: Build user-friendly dashboards in Microsoft Power BI, providing real-time insights into performance metrics and key business indicators.

Data Integration: Connect and transform data from diverse sources like Excel, SQL Server, MySQL, PostgreSQL, Amazon Redshift, Snowflake, and web services for comprehensive analysis.

Advanced Data Modeling: Create robust data models to support complex analytical queries and customized reporting requirements.

DAX Calculations: Leverage Data Analysis Expressions (DAX) for advanced calculations, enabling deeper analytical capabilities.

Custom Reporting Systems: Develop intuitive reporting tools using SQL, C#, .NET Framework, WinForms, Crystal Reports, Power BI, and Tableau, providing users with customizable, dynamic reporting options.

Collaboration with Stakeholders: Partner with business leaders to identify reporting needs and deliver analytics that enhance operational performance.

Training and Support: Conduct training sessions and provide ongoing support to maximize adoption and utilization of analytics tools.

Data Analytics and Reporting Solutions

Business Systems Development

Custom Business Systems and Enterprise Application Development

Analyze, design, develop, and program tailored business applications for the Microsoft Windows operating system. Deployable in client-server network environments and as standalone systems, these solutions streamline workflows, save time, organize resources, and enhance operational efficiency. Built with a focus on scalability, security, and user friendly interfaces, they empower organizations to achieve their goals.

Custom Application Development: Create scalable desktop and enterprise applications using C#, .NET Framework, and WinForms, tailored to specific business needs.

Database Integration and Management: Design, integrate, and manage robust databases (SQL Server, MySQL, PostgreSQL) for seamless data storage and retrieval.

Dynamic Reporting Features: Incorporate Crystal Reports to enable intuitive, customizable reporting within applications.

User Centered Design: Build applications deployable in both client-server environments and standalone systems, enhancing user experience and operational flexibility.

Upgrade and Scale Existing Systems: Modernize and enhance legacy business systems to align with current business needs and technology standards, regardless of the programming language used.

Workflow Automation: Identify business needs, streamline workflows, and improve processes through modern, custom-built solutions.

Performance Optimization: Optimize application performance through efficient code, resource management, and ongoing monitoring.

Collaborative Development: Work with cross-functional teams to align application design with business goals and user needs.

Secure Programming Practices: Implement secure coding standards to safeguard applications and protect sensitive data.

Adaptable Learning: Leverage transferable skills and a passion for learning to adapt quickly to new programming languages and technologies, including .NET Core MVC, Python, HTML, CSS, and JavaScript.

Professional Skills

Bilingual EN / FR

Information Technology Support

Provide remote and in-person IT support, ensuring seamless operations across multiple locations by resolving hardware, software, and network issues efficiently, with a focus on system security and data integrity.

Set up, configure, and maintain IT equipment, including desktops, laptops, mobile devices, printers, and scanners.

Support Windows operating systems, iOS, and Android platforms, ensuring smooth functionality across all devices.

Manage enterprise networks, including routers, switches, firewalls, Ethernet connections, and wireless access points, ensuring secure and reliable connectivity.

Administer user accounts, access permissions, and group policies through Active Directory and Microsoft 365 Admin Center.

Reimage and reset computers to streamline employee onboarding and offboarding.

Troubleshoot and resolve technical issues with business tools, including Microsoft 365 (Teams, SharePoint, Office apps), Dynamics 365, Zoom, Slack, Google Workspace (Docs, Sheets, Slides), and enterprise applications.

Monitor and maintain IT systems, proactively identifying and resolving issues using tools such as Sophos, Bitdefender, and other industry-standard antivirus solutions to minimize downtime and enhance productivity.

Collaborate with IT vendors to escalate and resolve complex technical issues efficiently.

Handle hardware infrastructure, including servers, backup devices, and critical enterprise components.

With a proven ability to adapt quickly to new tools and technologies, I am committed to delivering impactful support that meets the IT needs of dynamic organizations.

Database Development and Administration

End-to-End Database Solutions: Develop, deploy, and manage databases across platforms, including SQL Server, MySQL, PostgreSQL, MariaDB, MongoDB, MS Access, and AWS RDS.

Database Performance Optimization: Improve performance through indexing, query tuning, resource management, and advanced troubleshooting to minimize bottlenecks.

Data Security and Compliance: Implement robust security measures to protect sensitive information and ensure adherence to industry standards and regulations.

Cloud and Hybrid Environments: Administer cloud databases like AWS RDS and adapt seamlessly to new platforms for flexible, hybrid deployment models.

ETL Workflows and Data Integration: Design and execute ETL workflows to integrate data from diverse sources, such as SQL Server, MySQL, and cloud environments, supporting advanced analytics and reporting.

Collaborative Development: Partner with cross-functional teams to design and manage database schemas aligned with enterprise objectives and workflows.

Lifecycle Management: Maintain client-server databases by overseeing backups, recovery, user access, and scalability to ensure integrity and uptime.

Reporting and Automation: Use SQL queries, stored procedures, and triggers to streamline data operations and support automated reporting solutions.

Knowledge Sharing: Document database processes and provide team training to enhance operational efficiency and ensure best practices.

Data Analytics and Reporting Solutions

Transform complex raw data into actionable insights through dynamic dashboards and customized reporting tools, empowering businesses to make informed decisions and achieve strategic objectives.

Interactive Dashboards: Build user-friendly dashboards in Microsoft Power BI, providing real-time insights into performance metrics and key business indicators.

Data Integration: Connect and transform data from diverse sources like Excel, SQL Server, MySQL, PostgreSQL, Amazon Redshift, Snowflake, and web services for comprehensive analysis.

Advanced Data Modeling: Create robust data models to support complex analytical queries and customized reporting requirements.

DAX Calculations: Leverage Data Analysis Expressions (DAX) for advanced calculations, enabling deeper analytical capabilities.

Custom Reporting Systems: Develop intuitive reporting tools using SQL, C#, .NET Framework, WinForms, Crystal Reports, Power BI, and Tableau, providing users with customizable, dynamic reporting options.

Collaboration with Stakeholders: Partner with business leaders to identify reporting needs and deliver analytics that enhance operational performance.

Training and Support: Conduct training sessions and provide ongoing support to maximize adoption and utilization of analytics tools.

Custom Business Systems and Enterprise Application Development

Custom Application Development: Create scalable desktop and enterprise applications using C#, .NET Framework, and WinForms, tailored to specific business needs.

Database Integration and Management: Design, integrate, and manage robust databases (SQL Server, MySQL, PostgreSQL) for seamless data storage and retrieval.

Dynamic Reporting Features: Incorporate Crystal Reports to enable intuitive, customizable reporting within applications.

User Centered Design: Build applications deployable in both client-server environments and standalone systems, enhancing user experience and operational flexibility.

Upgrade and Scale Existing Systems: Modernize and enhance legacy business systems to align with current business needs and technology standards, regardless of the programming language used.

Workflow Automation: Identify business needs, streamline workflows, and improve processes through modern, custom-built solutions.

Performance Optimization: Optimize application performance through efficient code, resource management, and ongoing monitoring.

Collaborative Development: Work with cross-functional teams to align application design with business goals and user needs.

Secure Programming Practices: Implement secure coding standards to safeguard applications and protect sensitive data.

Adaptable Learning: Leverage transferable skills and a passion for learning to adapt quickly to new programming languages and technologies, including .NET Core MVC, Python, HTML, CSS, and JavaScript.

Looking for a dedicated professional to solve IT challenges and drive results? Let’s connect to discuss how I can support your business goals.