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IT Support for Seamless Operations
Bilingual EN / FR
I deliver reliable IT support services that keep operations running smoothly, whether resolving everyday technical issues, troubleshooting critical problems, or proactively managing IT infrastructure. I provide seamless remote and in-person support across multiple locations, safeguarding IT equipment, business systems, software, and network infrastructure with robust cybersecurity measures. With a client-first approach, I also manage third-party service providers, ensuring integrations and vendor compliance to maintain optimized systems and end-user satisfaction.
Technical Support and Troubleshooting
Proactively resolve hardware, software, and network-related issues quickly and effectively. Proficient in diagnosing and addressing critical system errors, managing IT ticketing systems like Jira, and familiar with ServiceNow workflows. Offering seamless remote and onsite troubleshooting with a focus on minimizing downtime and ensuring smooth daily operations across multiple locations.
Key Features:
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Issue Diagnosis: Rapidly identify and resolve hardware, software, and network problems.
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Ticket Management: Streamline workflows using tools like Jira for efficient support.
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Remote & Onsite Support: Provide tailored troubleshooting across diverse IT environments.
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Downtime Prevention: Implement proactive measures to ensure continuous operations.
Help Desk Support
Provide responsive help desk support to efficiently resolve end-user technical issues. Prioritize tickets, escalate complex incidents, and maintain clear communication to ensure a seamless user experience. Deliver both remote and on-site assistance across diverse environments, upholding high productivity and satisfaction with a client-focused approach.
Key Features:
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End-User Assistance: Deliver prompt solutions for technical queries, ensuring user productivity and satisfaction.
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Customer-Focused Approach: Maintain friendly and clear communication to build trust and positive experiences.
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Ticket Workflow Management: Prioritize and escalate tickets effectively to resolve issues efficiently.
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Multi-Platform Support: Microsoft 365 (including Teams and SharePoint), Google Workspace, Slack, VPN configurations, ERP systems like Info Visual, and other widely used platforms.
Network Support and Security
Monitor, maintain, upgrade, and troubleshoot existing LAN/WAN infrastructures to ensure optimal network performance. Manage network applications and systems to enhance performance, security, and reliability, aligning with evolving business requirements. Implement robust cybersecurity measures, including threat detection, disaster recovery solutions, and adherence to security standards, to safeguard critical IT assets.
Key Features:
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Network Maintenance: Ensure the upkeep and functionality of LAN, WAN, and VPN connections, providing consistent and secure network performance.
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Performance & Security Monitoring: Continuously monitor network performance, identify vulnerabilities, and deploy solutions to minimize downtime and protect sensitive data.
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Hardware Management: Maintain and replace network devices, such as routers, switches, Ethernet cables, wireless access points, and networked printers, to support operational efficiency.
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Application Oversight: Administer and update network applications and systems, including platforms like Sophos, ensuring they operate optimally and securely.
Onboarding and Offboarding Services
Streamline employee transitions with reliable IT support for onboarding and offboarding. From setting up workstations and configuring accounts to decommissioning systems and safeguarding data, I ensure seamless processes that support business continuity and security.
Key Features:
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Workstation Setup and Configuration: Prepare, configure, and optimize hardware and software to ensure new employees are fully operational from day one.
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User Account Management: Create, modify, and deactivate user accounts across platforms like Active Directory and Office 365, ensuring appropriate access levels.
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Training and Orientation: Provide customized IT onboarding sessions to familiarize new employees with essential tools, systems, and security protocols.
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Access Control and Data Security: Manage permissions for physical and digital resources while implementing secure data transfer protocols and adhering to compliance standards.
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Exit Procedure Support: Assist in the offboarding process by revoking access, retrieving company assets, and ensuring a smooth transition.
End-User Training and Support
Empower your team with comprehensive IT training and support tailored to enhance productivity and technical proficiency. From personalized training sessions on essential software to proactive troubleshooting assistance, I ensure your employees are equipped to navigate technological challenges confidently—whether they are tech-savvy or new to IT systems.
Key Features:
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Customized Training & IT Literacy: Develop tailored training sessions on platforms like Microsoft 365, Google Workspace, and other industry tools to boost user competence and digital literacy.
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Flexible Support Options: Provide both in-person and remote support in English and French, ensuring accessibility and effective communication for all users.
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Proactive IT Support: Offer timely assistance to address technical issues, minimizing downtime and maintaining operational efficiency.
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User-Friendly Documentation: Create clear and accessible guides and manuals to support users in troubleshooting and effectively utilizing IT resources.
IT Infrastructure and Vendor Management
Ensure robust and efficient IT operations by expertly managing infrastructure and vendor partnerships. From overseeing network systems to negotiating vendor contracts, I provide comprehensive solutions that align with your business objectives and industry standards.
Key Features:
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Comprehensive IT Infrastructure Management: Oversee and maintain all aspects of IT infrastructure, including networks, servers, and storage systems, to ensure optimal performance and reliability.
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Vendor-Relationship Management: Coordinate with external vendors and service providers to procure necessary hardware, software, and services, ensuring compliance with service level agreements and cost-effectiveness.
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Strategic Planning & Implementation: Develop and execute strategic plans for IT infrastructure that support organizational goals and scalability.
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Budget Oversight: Manage the IT infrastructure budget, including estimating, reporting, and controlling costs to ensure the cost-effective use of resources.
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Disaster Recovery Planning: Create and maintain disaster recovery plans to ensure business continuity in the event of a system failure or data breach.
IT Project Management and Consulting
Leverage extensive experience in managing both software and hardware projects to deliver solutions that align with your business objectives. From strategic planning to execution, I ensure projects are completed on time, within scope, and budget, adhering to industry best practices.
Key Features:
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Project Planning: Develop detailed project plans outlining scope, objectives, timelines, and resource allocation to ensure clarity and direction.
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Risk Management: Identify potential risks and implement mitigation strategies to minimize impact on project outcomes.
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Stakeholder Communication: Ensure transparent, consistent communication to align objectives, provide timely updates, and foster trust with all stakeholders.
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Quality Assurance: Implement rigorous quality control measures to ensure deliverables meet or exceed standards and client expectations.
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Post-Implementation Support: Provide ongoing support and evaluation after project completion to ensure sustained success and address any emerging issues.
Personal IT Support Services
Deliver professional IT support tailored to individuals, students, and households. From expert advice on purchasing the right equipment to in-home and remote technical assistance, I ensure smooth, reliable technology experiences. Optimize performance with system tune-ups, secure your devices, and gain confidence through personalized training for essential tools and platforms.
Key Features:
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IT Equipment Consultation: Receive personalized advice on selecting and purchasing computers, laptops, printers, and peripherals to meet your unique needs.
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In-Home & Remote Support: Solve hardware, software, and connectivity issues quickly with flexible in-person or remote troubleshooting options.
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Computer Set-up, Optimization, and Security: Keep your devices running smoothly with virus removal, performance optimization, and regular updates for maximum efficiency and safety.
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Educational Services: Learn essential tools like Microsoft 365, Google Workspace, and more through personalized training sessions designed to improve digital proficiency.
Need Reliable IT Support professional?
Explore my portfolio to see how I provide proactive IT support, resolve critical issues, and optimize IT systems for efficiency and reliability.
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